Returns

Use the form below to make a return notification and return a defective spare part for a burner or ground source heat pump. Please fill in the form carefully.

Attach the confirmation received by e-mail from this return notification form to Oilon Oy within 14 days of receiving the order. Parts can be returned by mail using the ‘Customer Return’ contact card available in the mail. Oilon’s contract no. 601565

Business customers must always agree on a return with the seller in advance.

! Oily parts must be tightly packed in plastic.

In case of problems, contact spare parts sales +358 3857 6431.

Name*

Company

E-mail*

Phone*

Address*

Postal number and city*

Oilon's order number (Code beginning with FRS on invoice or shipment) or Oilon Webshop order no. *

Returnable products (product code, product name, number of products) *

Reason of returning*

Defective productWrong product deliveredWrong product orderedOther reason

A more detailed description of the return

Attach a picture of the delivery or product. Picture of transport damage required

Method of payment

I want a replacement productI want a refund to my account
The replacement product:

Account number (if there is no Paytrail payment):

The return terms of Oilo's online store are included in the terms of sale.
I have read and accept the return conditions*

For your Information
Oilon collects personal data and anonymous usage data when you register with us or place an order for products, when you voluntarily complete customer surveys, provide feedback, participate in a quiz or similar. This is necessary for us to provide the services requested, maintain guarantee records, or similar. For more information explaining how we use your data please see our privacy policy.

I agree to the storage of my data*

Products