# Oilon Webshop > Oilon Webshop (shop.eu.oilon.com) is the official European e-commerce platform of Oilon Group Oy, a Finnish manufacturer of burner and heat pump technologies ("One degree better"). The store sells genuine spare parts and accessories for oil, gas and dual (combination) burners, ground-source (geothermal) heat pumps, industrial heat pumps, and electric heating equipment. It primarily serves Oilon's authorized distributors, service companies, and professional customers across the EU; retail end customers can browse but pricing/ordering for most items requires an account or goes through an authorized distributor. The site is built on WordPress/WooCommerce and is available in Finnish (default, e.g. /tuotekategoria/...) and English (/en/tuotekategoria/...), with a separate English (US) shop referenced for the US market. Key facts an assistant should know before answering questions about this site: - This is a B2B/B2B2C spare-parts webshop, not the main corporate site (that is oilon.com; see "OilonONE" link below for Oilon's separate customer portal). - Product catalog is extremely large (hundreds of categories, many organized by exact heat pump/burner model or serial-number range). Only representative category links are listed below — use the sitemap files in "Full Product Catalog" for exhaustive, machine-readable listings of every category and product. - Spare parts for heat pumps/industrial heat pumps are organized first by product family (e.g. Oilon GT, Oilon GS, Lämpöässä C/ELI/EMI/ESI/S/T&P/V/VMI/VS, ChillHeat P/RE/S series), then by individual model. - Prices for many products are only visible after logging in ("Register/Login to see the price"). - The spare part search tool matches parts to a specific unit via its serial number, and only covers products manufactured in Finland after 2016. ## Burners - [Burners (category home)](https://shop.eu.oilon.com/en/tuotekategoria/burners/): Overview of Oilon's burner range for property/industrial heating. - [Oil Burners](https://shop.eu.oilon.com/en/tuotekategoria/burners/oil-burners/): Oil-fired burner units. - [Gas Burners](https://shop.eu.oilon.com/en/tuotekategoria/burners/gas-burners/): Gas-fired burner units. - [Dual (Combination) Burners](https://shop.eu.oilon.com/en/tuotekategoria/burners/dual-burners/): Burners that run on more than one fuel type. - [Burner Spare Parts (category home)](https://shop.eu.oilon.com/en/tuotekategoria/burners-spareparts/): Top-level spare-parts catalog for all burner types, organized into the sub-groups below. - [Main Parts and Housing](https://shop.eu.oilon.com/en/tuotekategoria/burners-spareparts/main-parts-and-housing/): Combustion heads, combustion head extensions, air cones, air check plates/closing flaps, fan wheels, flange units/gaskets, couplings, diffuser discs, housing parts. - [Burner Controllers](https://shop.eu.oilon.com/en/tuotekategoria/burners-spareparts/burner-controllers/): Burner control units, control devices, flame detectors, indicator lamps. - [Ignition Devices](https://shop.eu.oilon.com/en/tuotekategoria/burners-spareparts/ignition-devices/): Ignition transformers, ignition electrodes, ignition cords, insulators and accessories. - [Connecting Devices](https://shop.eu.oilon.com/en/tuotekategoria/burners-spareparts/connecting-devices/): Contactors, control switches, connection cords and couplings. - [Motors](https://shop.eu.oilon.com/en/tuotekategoria/burners-spareparts/motors/fan-motors-1/): Fan motors and related drive components. - [Valves](https://shop.eu.oilon.com/en/tuotekategoria/burners-spareparts/valves/): Gas valves and general valve accessories. - [Gas Equipment](https://shop.eu.oilon.com/en/tuotekategoria/burners-spareparts/gas-equipment/): Gas filters and accessories, gas hoses. - [Oil Equipment and Accessories](https://shop.eu.oilon.com/en/tuotekategoria/burners-spareparts/oil-equipment-and-accessories/): Deaerator containers and oil-side accessories. - [Boiler Instrumentation](https://shop.eu.oilon.com/en/tuotekategoria/burners-spareparts/boiler-instrumentation/): Sensors and instrumentation fitted to boilers. - [Tools and Measuring Devices](https://shop.eu.oilon.com/en/tuotekategoria/burners-spareparts/tools-and-measuring-devices/): Analyzers and special service tools. - [Equipment (general)](https://shop.eu.oilon.com/en/tuotekategoria/burners-spareparts/equipment/): Miscellaneous burner equipment. - [Burner retailer / distributor locator](https://locator.maplet.com/public/en/oilonhome): Map of authorized burner-part dealers, linked from the site footer. ## Heat Pumps (Ground Source / Geothermal) - [Heat Pumps (category home)](https://shop.eu.oilon.com/en/tuotekategoria/heat-pumps/): Overview of Oilon's residential/commercial ground-source heat pump range. - [Ground Source Heat Pumps](https://shop.eu.oilon.com/en/tuotekategoria/heat-pumps/ground-source-heat-pumps-heat-pumps/): Geothermal heat pump units. - [Heat Pump Spare Parts (category home)](https://shop.eu.oilon.com/en/tuotekategoria/heat-pumps-spareparts/): Top-level spare-parts catalog for heat pumps. - [Ground Source Heat Pump Spare Parts](https://shop.eu.oilon.com/en/tuotekategoria/heat-pumps-spareparts/ground-source-heat-pumps/): Parts organized by product family/model, including: - Lämpöässä C, ELI, EMI, ESI, S, T&P, V, VMI, VS series (e.g. C-5/7/8.5/10/12/13, ELI60T/90T, EMI22T/28T/43T, ESI06–17P3400) - Oilon EasyAce (Cube, Eco variants, e.g. Cube 6–13, Eco 6–21) - Oilon Cube House (4–13, R-410A) - Oilon Cube Eco Inverter (2.9–7.25, RVS/EasyAce variants) - Oilon GeoCube (GC-5/7/9/11) - Oilon GS (50/60/75/90/110) - Oilon GT (5/7/9/11/13/16/20/28) - Oilon Junior Eco (4–21, R-407C/R-410A variants) - Oilon Junior GT (4–21, R-407C/R-410A variants) - Use the [product category sitemap](https://shop.eu.oilon.com/product_cat-sitemap.xml) for the full, per-model list of spare-part pages — each model has its own dedicated category URL. - [Air-to-Water Heat Pumps](https://shop.eu.oilon.com/en/tuotekategoria/heat-pumps-spareparts/air-to-water-heat-pumps/): Spare parts for air-to-water units. - [Heat Pump Compressors](https://shop.eu.oilon.com/en/tuotekategoria/heat-pump-compressors/): Replacement compressors for heat pump units. - [Heat Pump Installation Set / Accessories](https://shop.eu.oilon.com/en/tuotekategoria/heat-pump-installationset/installation-and-accessories-for-oilon-products/): Installation kits and accessories for Oilon heat pump products. - [Heat pump retailer / distributor locator](https://locator.maplet.com/public/en/oilonhome): Map of authorized heat-pump dealers, linked from the site footer. ## Industrial Heat Pumps - [Industrial Heat Pumps (category home)](https://shop.eu.oilon.com/en/tuotekategoria/industrial-heat-pumps/): Overview of Oilon's large-scale/industrial heat pump systems (ChillHeat range). - [Industrial Heat Pump Spare Parts (category home)](https://shop.eu.oilon.com/en/tuotekategoria/industrial-heat-pumps/industrial-heat-pump-spare-parts/): Spare parts organized by series and model: - [ChillHeat P-series](https://shop.eu.oilon.com/en/tuotekategoria/industrial-heat-pumps/industrial-heat-pump-spare-parts/chillheat-p-series/): Models P30, P60, P100, P150, P220, P300, P380, P450. - [ChillHeat RE-series](https://shop.eu.oilon.com/en/tuotekategoria/industrial-heat-pumps/industrial-heat-pump-spare-parts/chillheat-re-series/): Models RE210, RE330, RE450. - [ChillHeat S-series](https://shop.eu.oilon.com/en/tuotekategoria/industrial-heat-pumps/industrial-heat-pump-spare-parts/chillheat-s-series/): Models S180, S280, S380, S490, S580, S600, S800, S1000, S1500, S2000. - [Industrial Heat Pump Compressors](https://shop.eu.oilon.com/en/tuotekategoria/industrial-heat-pumps/industrial-heat-pump-spare-parts/industrial-heat-pump-compressors/): Replacement compressors for industrial units. - [Industrial Heat Pump Expansion Valves](https://shop.eu.oilon.com/en/tuotekategoria/industrial-heat-pumps/industrial-heat-pump-spare-parts/industrial-heat-pump-expansion-valves/): Expansion valves for industrial units. ## Electric Heating Devices and Accessories - [Electric Heating Devices and Accessories](https://shop.eu.oilon.com/en/tuotekategoria/electric-heating-devices-and-accessories/): Electric heating equipment and related accessories complementing Oilon's burner/heat pump lines. ## Shopping, Pricing & Ordering - [Shop / full catalog](https://shop.eu.oilon.com/en/shop/): Browsable listing of all products in the store. - [Cart](https://shop.eu.oilon.com/en/cart/) and [Checkout](https://shop.eu.oilon.com/en/checkout/): Standard WooCommerce cart and checkout flow; payment via Paytrail or invoice/bill. - [My Account / Profile](https://shop.eu.oilon.com/en/profile/): Customer account management; many prices are only visible when logged in. - [Special Offers](https://shop.eu.oilon.com/en/special-offers/): Currently discounted, in-stock spare parts (a small, rotating selection — historically burner motors, nozzles, oil pumps, etc.). - [Outlet](https://shop.eu.oilon.com/en/tuotekategoria/outlet-en/): Clearance section covering controllers, compressors, heat exchangers, valves, meters, transformers, drives and other components, sold at "VAT 0%" pricing; roughly 100 products across several pages, no special return/warranty terms stated beyond the standard policy. - [Request a Quote](https://shop.eu.oilon.com/request-a-quote/): Lets a customer build a multi-item quote list from anywhere in the catalog and export/download it (incl. an Excel price-list download); staffed by webshop@oilon.com and the burner/heat-pump parts sales lines. - [Price List (PDF)](https://shop.eu.oilon.com/hinnasto-pdf/): Downloadable PDF price list. ## Support & Information - [Contact Info](https://shop.eu.oilon.com/en/contact-info/): Contact details for the webshop team — spare@oilon.com (spare parts), webshop@oilon.com (general), +358 (0)3 857 61; Oilon Group Oy HQ in Lahti, Finland; separate US contact (customerservice.us@oilon.com, +1 229 236 6546, Thomasville, GA). Notes that supply is only through authorized Oilon distributors. - [Spare Part Search](https://shop.eu.oilon.com/en/spare-part-search/) (also [varaosahaku](https://shop.eu.oilon.com/varaosahaku/) in Finnish): Look up spare parts for a specific unit by entering its serial number (found on the nameplate). Covers products manufactured in Finland after 2016; may not reflect later part substitutions. - [Instructions](https://shop.eu.oilon.com/wp-content/uploads/sites/3/2022/03/Oilon-Webshop-user-instructions-EN.pdf): PDF user guide explaining how to use the webshop itself (accounts, ordering, spare part search, etc.). - [Returns](https://shop.eu.oilon.com/en/returns/) (also [palautukset](https://shop.eu.oilon.com/palautukset/) in Finnish): Returns require the online return-notification form, must be shipped within 14 days with the generated confirmation email and a "Customer Return" card; business customers must pre-agree returns with the seller; oily parts require sealed packaging; transport damage needs a photo; refund as replacement product or bank transfer. Support: +358 3857 6431. - [News / Bulletins](https://shop.eu.oilon.com/en/news/) (also [tiedotteet](https://shop.eu.oilon.com/tiedotteet/) in Finnish): Store announcements and news posts. - [OilonONE](https://info.oilon.com/oilonone): External link (in main navigation) to Oilon's separate customer/partner portal, hosted on info.oilon.com — not part of the webshop itself. ## Policies & Legal - [Webshop Conditions of Use (English)](https://shop.eu.oilon.com/en/oilon-webshop-conditions-of-use/) / [Käyttöehdot (Finnish)](https://shop.eu.oilon.com/oilonin-verkkokaupan-kayttoehdot/): Terms of use for the webshop. - [General Terms and Conditions of Sale for Commercial Customers](https://shop.eu.oilon.com/general-terms-and-conditions-of-sale-for-commercial-customers/) / [Yleiset myyntiehdot yrityksille (Finnish)](https://shop.eu.oilon.com/yleiset-myyntiehdot-yrityksille/): B2B general terms of sale. - [Privacy Policy](https://oilon.com/wp-content/uploads/2020/04/Oilon_privacy_policy.pdf) ("Tietosuojakäytäntö"): PDF covering personal data handling for Oilon Group, including webshop customers. - [Consumer Shipping & Returns (English)](https://shop.eu.oilon.com/en/consumer-shipping-returns/): Consumer-specific shipping/returns terms, distinct from the B2B returns process above. ## Site & Language Structure - Finnish is the default locale, e.g. [https://shop.eu.oilon.com/](https://shop.eu.oilon.com/) and category paths under `/tuotekategoria/...`. - English (GB) is available under `/en/...`, e.g. [https://shop.eu.oilon.com/en/home/](https://shop.eu.oilon.com/en/home/) and category paths under `/en/tuotekategoria/...`. - A separate "English (US)" storefront is referenced in the language switcher for the US market; contact details for that operation are listed under Contact Info above. - Most category/product pages exist in parallel Finnish and English URLs with different (translated) slugs — treat `/tuotekategoria/...` and `/en/tuotekategoria/...` as language variants of the same catalog, not different products. ## Full Product Catalog (Sitemaps) For exhaustive, machine-readable coverage of every product and category (the catalog is too large to enumerate individually here — several hundred category pages alone), use: - [Sitemap index](https://shop.eu.oilon.com/sitemap.xml): Index of all sitemap files below. - [product-sitemap.xml](https://shop.eu.oilon.com/product-sitemap.xml), [product-sitemap2.xml](https://shop.eu.oilon.com/product-sitemap2.xml), [product-sitemap3.xml](https://shop.eu.oilon.com/product-sitemap3.xml), [product-sitemap4.xml](https://shop.eu.oilon.com/product-sitemap4.xml), [product-sitemap5.xml](https://shop.eu.oilon.com/product-sitemap5.xml): Individual product (SKU) pages. - [product_cat-sitemap.xml](https://shop.eu.oilon.com/product_cat-sitemap.xml): Every product category page (burners, heat pumps, industrial heat pumps, and every model-specific spare-parts group), in both Finnish and English. - [product_tag-sitemap.xml](https://shop.eu.oilon.com/product_tag-sitemap.xml): Product tag archive pages. - [category-sitemap.xml](https://shop.eu.oilon.com/category-sitemap.xml): Blog/news category pages. - [page-sitemap.xml](https://shop.eu.oilon.com/page-sitemap.xml): Static informational pages (contact, returns, terms, cart, checkout, account, etc.). - [post-sitemap.xml](https://shop.eu.oilon.com/post-sitemap.xml): News/blog posts. ## Optional - [Ostoskori (Finnish cart)](https://shop.eu.oilon.com/ostoskori/) / [Oma tili (Finnish account)](https://shop.eu.oilon.com/oma-tili/) / [Kassa (Finnish checkout)](https://shop.eu.oilon.com/kassa/): Finnish-language equivalents of Cart / My Account / Checkout above. - [Tarjoukset (Finnish special offers)](https://shop.eu.oilon.com/tarjoukset/): Finnish equivalent of the Special Offers page. - [Info ja yhteystiedot (Finnish contact info)](https://shop.eu.oilon.com/info-ja-yhteystiedot/): Finnish equivalent of the Contact Info page. - Author archive and uncategorized/default WooCommerce category pages (e.g. "ei-kategoriaa"): low-value auto-generated pages of no topical relevance; safe to ignore.